We at AlphaOmegaHosting.com are focused on customer satisifaction. It is our desire to ensure that you are completely satisfied with our services. If at anytime you have concerns with your hosting services, please don't hesitate to escalate your issue by emailing escalation@alphaomegahosting.com. The following links are the tools provided to assist you in supporting your site.
Server Management and Support Services :.

Initial hardening and setup
Firewall
Server DOS protection
Apache security module to assist in avoiding hacking. (Upon Request)
Setup and customization of server.
Software installation (limited to monthly hours limit).
Apache tuning.
MySQL tuning.
php cache software installation. (Upon Request).
Zend software installation. (Upon Request).
cPanel® backup system configuration.

24/7 Server monitoring and issue mitigation
Disk space on all partitions
Number of users logged in
Total number processes running
Server load
http service
POP3 service
SMTP service
FTP service
Mysql service
Other services as requested

Security Upgrades
WHM/cPanel® upgrades as necessary for security.
Apache/PHP upgrades as necessary or requested.

Assistance in troubleshooting issues

This service is limited to server administration and does not include database or programming support. Troubleshooting and hands on assistance included in base price is 3 hours per month.

Pricing
$100 setup fee - $75/month per server.


 
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- Free Upgrades
- Free 24/7 Support Helpdesk
- Online Support Forum
- Backups via control panel
- 99.5% uptime Guarantee
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